GENERAL TERMS
GENERAL TERMS OF USE FOR POPUP FURNITURE E-STORE AND WEBSITE
Popup Furniture is owned by IRchitect Design ltd.. IRchitect Design Ltd. is the owner of the website https://popup.furniture
The following terms are the terms of the agreement between you and Popup Furniture. By accessing, browsing and/or using this website, you automatically acknowledge that you have read, understood and agreed to be bound by these terms and that you will comply with all applicable laws and regulations. If you do not accept these terms, please do not use this website.
All images, text, flash animations, etc. are reserved and for personal use only. Excerpts from the site may be copied, stored and published ONLY with the written permission of Popup Furniture.
This website may contain other proprietary notices and copyright information, the terms of which must be observed and complied with. The information on this website may contain technical inaccuracies or typographical errors.
All prices indicated on the website are in BGN with VAT included.
Information may be changed or updated without notice. Popup Furniture may make improvements and/or changes in the products and programs described in this information at any time and without notice.
It is possible that the electronic images of the products on the Popup Furniture site may differ slightly from the actual colors of the products due to the specifics of the screen on which you are viewing them. Popup Furniture advises you that once you have selected a particular product, you are welcome to view it at your nearest Popup Furniture physical store. Popup Furniture assumes no responsibility for the accuracy of the information and images provided. The recipient uses this information at their own risk.
Popup Furniture advises, for greater security, call the contact numbers. You will receive information from our operators about prices and availability. Popup Furniture does not make any guarantees that problems reported with the use of information provided by Popup Furniture will be resolved. By providing information, Popup Furniture does not grant any licenses to copyrights, patents or other intellectual property rights.
Popup Furniture takes care of the strict confidentiality of personal data provided by you within the meaning of the GDPR. The data received will be used solely and exclusively to improve our services.
Popup Furniture is not responsible for any other website that you may access through this one. When you access a non-Popup Furniture website, even if it includes the Popup Furniture logo, please understand that the site is independent from the Popup Furniture website, and that Popup Furniture has no control over the content of that website. A link from another site to a Popup Furniture site does not mean that Popup Furniture endorses or assumes responsibility for the content or use of such web site. It is up to you to take precautions to ensure that anything you choose to use is free of viruses, worms, trojan horses and other objects of a destructive nature.
Popup Furniture’s obligations regarding the company’s products and services are governed solely by the contracts under which they are provided. If you acquire a product or service from Popup Furniture outside of this site and without an agreement, that product or service is provided “AS IS” without warranties of any kind, express or implied, and your use of that product or service is at your own risk.
To the fullest extent permitted by applicable law, under no circumstances shall Popup Furniture be liable for any direct, indirect, special or consequential damages from the use of this website, or any other linked website, including without limitation any lost profits, interruption of operation, loss of programs or other data on your information or other system, even if we have been expressly advised of the possibility of such damages.
The design, structure and content of this website are subject to copyright and are protected by law. Their exclusive right of use belongs to IRchitect Design ltd.. Users can print individual pages, images, logos, and more. from the site, provided that they do not remove their identifying copyright marks, trademarks, etc.
Popup Furniture has the right to revise these terms at any time by updating this notice. By using this website you agree to be bound by any changes made and undertake to periodically visit this page to familiarize yourself with the current terms.
GENERAL TERMS AND CONDITIONS FOR THE PURCHASE AND SALE OF GOODS AND SERVICES FROM Popup Furniture
I. GENERAL PROVISIONS
1. Popup Furniture is Ai Architect Design Ltd., with headquarters and management address: Sofia, Popova Shapa St. 19, EIK 205003671, VAT ID BG205003671, phone 0883373437, e-mail: hello@popup.furniture
3. The Customer’s data is reflected in the Purchase and Sale Agreement, referred to as the Agreement.
4. The contract comes into force when Popup Furniture receives payment under it.
5. A specification with a description of the type of goods and/or service is attached to the Contract; quantity; unit price; total value and others.
6. Popup Furniture is obliged to deliver the goods/perform the service only after payment of the full amount of the price within the term of the Contract and in compliance with these General Terms and Conditions (GTC).
7. When the goods are handed over by an employee of Popup Furniture, regardless of which location of the company, a transport receipt is signed, having the force of a receipt-handover protocol. Fragile goods must be unpacked upon delivery to determine their condition.
II. TRANSPORTATION, DISTRIBUTION AND ASSEMBLY OF GOODS
8. Additional costs related to transport, delivery and installation of the goods are not included in its sale price, unless explicitly stated otherwise.
9. Transport, delivery and installation services are carried out according to a schedule previously agreed with the Customer. Services not requested in advance by the Client are not performed.
10. In the event of inaccurate data provided by the Customer regarding the delivery address and telephone number or the Customer’s absence at the address at the agreed time, as well as in the event of the inability to deliver the goods due to reasons beyond Popup Furniture’s control such as, but not limited to: obstacles to and at the entrance of the building, narrow entrances, staircases, corridors, elevators, etc., which do not allow the delivery service to be carried out, the goods are returned and remain in the warehouses of Popup Furniture and the Customer pays the costs of removing the goods, transport to the warehouse of Popup Furniture and storing the goods until they are received.
11. Transport is carried out to the address indicated by the Customer, and the goods are received in front of the open doors of the vehicle.
12. The delivery (loading) of the goods, if such a service has been ordered and paid for, is carried out to the front door of the address specified by the Customer.
13. The installation of the goods, if such a service has been ordered and paid for, is carried out in a room that meets the following requirements: completed construction and repair works, laid flooring, the unevenness of which in the area where the furniture is placed is not greater than 1 cm /1 l.m., availability of electricity and lighting in the room. The customer guarantees that there are no electrical, plumbing or other installations at the installation sites that would be damaged during the installation work. Popup Furniture is not responsible for damages due to such causes. For the installation of kitchens, the requirements are provided by Popup Furniture before the conclusion of the Contract and are annexed to the Contract in the form of plumbing and electrical diagrams indicating where the outlets for electricity, clean and dirty water should be located.
14. If installation requirements are not fulfilled on the specified day or installation is refused due to the Customer’s fault, he owes Popup Furniture a penalty, and the appointment of a new delivery and installation date is determined solely by Popup Furniture in accordance with the delivery and installation schedule of the company.
15. Popup Furniture does not install goods that were not purchased from Popup Furniture and does not remodel purchased furniture.
16. When the installation is carried out by the Customer or a third party, he is obliged, before the installation, to carefully examine all parts and details for defects and, if there are any, not to install them.
17. The manufacturer’s instructions for installation and use of the product are mandatory.
18. Complaints about obvious flaws in the installation are made immediately, on the spot, and noted in the Protocol. Otherwise, the Customer is deemed to have accepted the installation without objection.
III. PRICE AND METHOD OF PAYMENT FOR GOODS AND SERVICES
19. Payment methods: by bank transfer. An invoice is issued within 5 (five) days of payment, according to VAT.
20. When the goods are not available in the warehouse of Popup Furniture, the Customer makes an advance payment of the entire amount or a part of it, the size of which part is indicated by Popup Furniture in the contract concluded with the customer. When the Customer pays an advance by bank transfer, the Agreement enters into force from the date of receipt of the amount on Popup Furniture’s account and the term for fulfilling Popup Furniture’s obligations under this Agreement is extended by the number of days from the date of conclusion of the Agreement to the date of crediting the full amount of the advance to Popup Furniture’s account.
IV. OVERVIEW OF THE GOODS. COMPLAINT. WARRANTIES
22. The customer has the right to request the removal of defects by or at the expense of Popup Furniture. Defects are identified upon receipt of the goods by noting them in the transport receipt or within the warranty period. A complaint protocol is drawn up for the submitted claim, which is entered in a register of submitted claims.
23. Popup Furniture is not responsible for product defects that were known to the Customer at the time of sale. When selling samples and goods with defects, the defects of the goods are described.
24. In the event that the Customer discovers defects after accepting the goods, which he could not have ascertained during the ordinary inspection, he has the right to request the repair or replacement, and if the use in this form is also impossible. Popup Furniture fulfills the claim if the Customer has acted in good faith and has followed the manufacturer’s instructions exactly. The customer should show good faith when proving the reasons for the defects/damages in the goods.
25. Complaints are made in accordance with the Consumer Protection Act (CPA) and can be submitted during business hours at any Popup Furniture branch, on 0883373437, at hello@popup.furniture or via the contact form at www.popup.furniture
26. “Standard warranty” is the product warranty provided by Popup Furniture, described in item 29 and item 30 of these TOU. When the goods have a warranty card, the term and conditions of the warranty are specified in it.
27. When the goods are not used for professional/commercial activity and when there is no warranty card for them, the warranty is assumed by Popup Furniture on the territory of the Republic of Bulgaria within the legal term of 24 (twenty-four) months and runs from the acceptance of the goods by The client. Popup Furniture undertakes to remedy the defects within one month of submitting the complaint. Removal of a complaint is free of charge for the user, without labor, material, shipping costs and significant inconvenience for him. After one month for repair and if the user is not satisfied with the resolution of the complaint, he has the right to reduce the price or cancel the contract and refund the amount paid. The consumer cannot claim a refund of the amount paid or a price reduction if the goods are replaced with a new one or repaired within one month. When three repairs of the same product are carried out within two years and there is a new significant non-conformity, the Contract is canceled and the amount paid is returned. The term ceases to run with the time necessary for repair or replacement or to reach an agreement. The contract is not voided in the event of a minor discrepancy.
28. The warranty period for purchasers who are not consumers within the meaning of the EPA is 24 (twenty-four) months, unless otherwise agreed.
29. Popup Furniture does not undertake warranty service in case of: careless or improper use and/or storage of the product, or not for its intended purpose; non-fulfillment of the instructions for installation and operation attached to the product; disassembly, repair and/or modernization of the product by unauthorized persons or installation of additional modules; intentional impact on the goods with the aim of causing damage by the Customer or other persons /vandalism/; damages caused by natural disasters, plant breakdowns and/or fire and other force majeure; damage due to transportation by unauthorized persons, as well as normal wear and tear.
30. In the event of a complaint, the Customer must present documents certifying the purchase – receipt, invoice, contract, transport receipt or other documents (warranty card, etc.)
31. Popup Furniture is not responsible for lost profits during the elimination of complaints made within the one-month period.
V. LIABILITIES AND PENALTIES, TERMINATION
32. Within 2 (two) calendar days from the conclusion of the Purchase and Sale Agreement, the Customer may terminate it if he does not agree with its terms, in which case Popup Furniture undertakes to return the advance payment to the Customer.
33. In the event that the Agreement cannot be fulfilled for reasons beyond Popup Furniture’s control, Popup Furniture has the right within 7 (seven) calendar days from its conclusion to cancel it or to draw up an additional agreement. If an agreement is not concluded, Popup Furniture draws up a protocol on the reasons for the impossibility of delivering the specific goods, and upon signing it, the Agreement is considered terminated, and the amount paid by the Customer is returned to him.
34. If the Customer is unable to accept the goods or service on the agreed date, he is obliged to notify Popup Furniture at least 3 (three) calendar days before the scheduled date.
35. The customer is obliged to pay and accept the goods within 7 (seven) calendar days after the date specified in the Contract. Otherwise, the Customer owes Popup Furniture costs for the storage of the goods in the amount of 0.1% of its value for each day of delay, but not more than 6% of its value.
36. In the event that the Customer does not pay in full or does not accept the goods within 70 (seventy) calendar days from the date specified in the Agreement for delivery, delivery and/or installation, the Agreement is terminated and the goods remain the property of Popup Furniture. The customer owes a penalty in the amount of the advance paid by him.
37. When Popup Furniture does not deliver and hand over the goods within the period specified in the contract and according to these GTC, the customer requests from Popup Furniture that the delivery and handover of the goods be carried out within a further specified period, which is offered to the customer by Popup Furniture and is determined depending on the circumstances. If Popup Furniture does not deliver and hand over the goods within this additional period, the customer has the right to cancel the contract. Upon cancellation of the sales contract, Popup Furniture is obliged to refund to the customer without undue delay all sums paid under the contract.
38. If the delivery of the goods is delayed by more than 5 (five) calendar days from the agreed date due to the fault of Popup Furniture, Popup Furniture owes a penalty in the amount of 0.1% of the value of the goods for each day of delay, but not more than 6% of the value of the goods. The specific amount of the penalty is calculated at the time of delivery of the goods. The payment of the penalty is made up to five working days after the calculation of the amount, respectively after reaching the maximum amount of 6%
39. In case of delay in payment of the amount due within the specified period, the Customer owes a penalty in the amount of 0.1% of the value of the goods for each day of delay until its final payment, but not more than 6% of its value. The specific amount of the penalty is calculated at the time of final payment of the amount due. The payment of the penalty is made up to five working days after the calculation of the amount, respectively after reaching the maximum amount of 6%, but before receiving the goods.
40. Popup Furniture is not responsible for the impossibility of the purchased goods passing through the doors, corridors, stairs of the residence or the building in which it is located.
VI. FINAL CLAUSES
41. Ai Architect Design Ltd. – owner and administrator of the websitehttps://www.popup.furniture – will use personal data of its customers only for the purposes of fulfilling the contract for the supply of goods to which the customers are a party, including when the goods are ordered from the websitehttps://www.popup.furniture, as well as for the purpose of following up with customers if they have chosen to contact Popup Furniture on any of the company’s telephone numbers or on any of the company’s email addresses. Eye Architect Design Ltd. does not collect or process more or other types of personal data than are necessary to fulfill the requirements specified in the Website Privacy Policyhttps://www.popup.furniture purposes. IRchitect Design ltd. will use the personal data of customers as specified in the Privacy Policy of the websitehttps://www.popup.furniture, unless the customer has given explicit consent to another type of use of their personal data, such as through an explicit declaration of consent to send marketing messages.
42. Popup Furniture may change these TOS at any time and post them on its website:https://www.popup.furniture, by notifying the Customer, a party to an unfulfilled contract, to the telephone number, e-mail address or correspondence address specified by him. In the event that, for any reason, a Customer is not successfully notified of a change to the GTC, this change is not binding on that Customer. In the event that, at the time of the change of the GTC, Popup Furniture has a contract concluded with the Customer, the performance of which has not ended with the delivery of the item and payment of the price, the Customer has the right, at its own discretion, to either withdraw from the contract without indicates a reason for this and without owing compensation/penalty, or to continue to perform it under the OU in force before the amendment. The customer exercises his right to withdraw from the Agreement by sending Popup Furniture a written notification within one month of receiving the notice of change to the GTC.
43. For all cases not settled by the present OU, the currently effective legislation in the Republic of Bulgaria shall be applied.
GENERAL TERMS AND CONDITIONS FOR THE PURCHASE AND SALE OF GOODS AND SERVICES FROM Popup Furniture THROUGH THE DISTANCE PURCHASING PLATFORM
These general terms and conditions for payment and delivery regulate the relationship between Ai Architect Design Ltd., as the owner and administrator of the websitehttps://www.popup.furniture and the persons using this site and the distance shopping platform located on it.
I. DEFINITIONS AND ABBREVIATIONS USED
1. “WE”, “Popup Furniture”, “THE COMPANY” means IRchitect ltd., with registered office and address for correspondence: Sofia 1505, Yavorov district, bl. 5, fl. 3, apt. 11, EIK 205003671, phone 0883373437, website:https://www.popup.furniture, email: hello@popup.furniture
“CPA” means the Consumer Protection Act.
“DPR” means the Personal Data Protection Act.
“SITE” – means the website located athttps://www.popup.furniture
“USER” – means a person using the functionalities of the site.
“USER” – means a user within the meaning of the PPE.
“PERSONAL DATA” – means personal data within the meaning of the GDPR.
“CARD ON DELIVERY” – means cash on delivery within the meaning of the Postal Services Act.
“TERMS AND CONDITIONS” – means these general terms and conditions. By clicking on any link, button or application located on the site, with the exception of the link pointing to these general terms and conditions, the user expressly and unconditionally agrees to these general terms and conditions for the use of the site and the platform for distance purchases, located onhttps://www.popup.furniture
II. PRICES
2. All prices presented on the site are in Bulgarian leva and are valid only at the time of their publication.
3. Popup Furniture reserves the right to change them at any time without notice. The prices of goods and services presented on the site are final and include all taxes and fees without the cost of delivery and the fee when paying by cash on delivery.
III. ORDERS
4. Orders can be placed by all users of the site and the platform for distance purchases. Submitting an order does not automatically save items in our system. When placing an order throughhttps://www.popup.furniture, the user will receive a response to his e-mail and/or a phone call from our operator, no later than three working days after receiving the order.
IV. PAYMENT
5. The user can pay the price of a product ordered from the site by using one of the following methods of his choice:
– Bank transfer
6. Regardless of the chosen method, all payments are made only in Bulgarian leva. By accepting these general conditions, the user gives his express and unconditional consent to pay in advance to Popup Furniture the entire sales price of the goods ordered through the site.
V. DELIVERY
8. Popup Furniture makes deliveries through subcontractors only on the territory of the Republic of Bulgaria. The Company reserves the right to change the subcontractor performing the delivery, without being obliged to inform the User in advance, as long as this does not reflect the price and delivery time. In the case of furniture transport, delivery takes up to 7 working days. The delivery period may be extended on public holidays and/or weekends, by the period of non-working days. When ordering a product that is not available in the warehouse, the delivery period can be up to 90 days, and the user is notified of this after the order is received.
9. The exact moment of delivery of orders that are delivered by courier company is specified in a telephone conversation with a representative of the courier company. In the event that the user cannot accept the order in the agreed time, he owes a penalty for re-delivery in the amount of the paid delivery price.
10. The price for delivery of the ordered goods is paid by the User according to the Popup Furniture tariff. The price of delivery costs is automatically calculated in the value of the order and is indicated under the information about the ordered items.
11. Popup Furniture reserves the right, subject to certain conditions, to provide consumers with discounts on the delivery price.
12. Popup Furniture is under no obligation to deliver and assemble the delivered goods, unless the customer desires this service, which is paid for separately according to Popup Furniture’s price lists. Services cannot be ordered through the Popup Furniture website and must be requested on 0883373437 or email hello@popup.furniture. Keep in mind that delivery and installation services are provided only for the city of Sofia.
13. Popup Furniture is not responsible for delivery delays due to circumstances beyond its control, such as delays by the delivery courier.
14. If an incorrect or incorrect address, contact person and/or phone number are specified when submitting the request, Popup Furniture is not responsible for incorrect execution of the order as a result of incorrect information submitted by the User.
VI. AGREEMENT
15. The distance sales contract between Popup Furniture and the user is considered concluded from the moment Popup Furniture confirms the specific order.
VII. PROTECTION OF PERSONAL DATA
16. Ai Architect Design Ltd., as the owner and administrator of the website https://www.popup.furniture, uses the customers’ personal data only for the purposes of fulfilling the contract for the supply of goods to which the customers are a party, ordering goods and services from the website https://www.popup.furniture, as well as for the purposes of subsequent contact with the customers, if they have chosen to contact IRchitect Design ltd. on some of the phones or on the furniture emails. Popup Furniture does not collect or process more or other types of personal data than is necessary to fulfill the Website Privacy Policy https://www.popup.furniture purposes. Popup Furniture will only use personal data as set out in the Website Privacy Policyhttps://www.popup.furniture, unless the customer has given explicit consent to another type of use of their personal data, such as through an explicit declaration of consent to send marketing messages.
VIII. COPYRIGHT PROTECTION
17. Users may use all services offered on the website https://www.popup.furniture for personal needs, for a non-profit purpose and provided that the copyrights of the Company or of third parties related directly or indirectly to the materials on the website are not violated. Materials published on this website may not be copied, publicly distributed or given away for any purpose by Users.
IX. WITHDRAWAL OF THE CONTRACT AND REFUND OF THE PRICE PAID
18. Based on Art. 50 of the EPA, a buyer who has the status of a consumer within the meaning of the EPA within 14 days of delivery has the right, without owing compensation or a penalty and without giving a reason, to withdraw from the concluded contract by returning the ordered goods under the following conditions :
– The user must inform Popup Furniture in advance in writing at the email address: hello@popup.furniture that, on the basis of Art. 50 of the Civil Code renounces the contract, by necessarily indicating a bank account to which the price paid by him for the returned goods will be reimbursed.
– The goods must be returned personally by the user or by a person authorized by him (with a written power of attorney with a notarized signature) to a Popup Furniture affiliate or returned by courier.
– The original packaging of the goods provided by the manufacturer has not been opened and its integrity has not been violated.
– All transport and other costs of returning the goods are entirely at the user’s expense. Until the return of the goods by the consumer to Popup Furniture, the risk of its accidental loss or damage is borne entirely by the consumer.
19. In the event that a user takes advantage of his right under Art. 50 of the Civil Code, in the event that he has fulfilled the above-mentioned conditions, Popup Furniture undertakes to reimburse him the price paid by bank transfer (to the bank account specified in the order given above) within 10 (ten) working days from receiving the goods at the Popup Furniture warehouse.
X. OVERVIEW OF THE MERCHANDISE. COMPLAINTS
20. All goods presented on the site and/or sold in the online store have a legal guarantee for compliance of the goods with the contract of sale according to Art. 112-115 of the Civil Code. The commercial guarantee does not affect the rights of consumers arising from the guarantee under Art. 112-115 of the Civil Code. Regardless of the commercial guarantee, the seller is responsible for the non-compliance of the consumer goods with the contract of sale according to the guarantee under Art. 112-115 of the Commercial Code.
21. Upon receipt of the goods, the user is obliged to immediately inspect them and, in the event that he finds obvious defects, the absence of any of the accompanying accessories and/or any of the documents required by Bulgarian legislation, to immediately inform the person carrying out the delivery. If he does not do this, the item is considered approved, and the consumer loses the right to later claim that the item was delivered to him with obvious defects, the absence of any of the accompanying accessories and/or any of those required by Bulgarian legislation documents. Complaints of remotely purchased goods through the Popup Furniture website are made according to the rules of the PPE and in accordance with the terms and conditions of their commercial guarantee.
22. Address for appeals: Sofia, gh. Yavorov, bl. 5, apartment 11
XI. FINAL CLAUSES
23. Popup Furniture undertakes to provide only the services presented on the site in the manner presented. All information presented on the site, including but not limited to design, availability, prices and location of goods, is valid only and only at the time of presentation as Popup Furniture reserves the right to change it at any time without notice. It is the responsibility of the user to regularly check the terms of use of the site, as well as the presented information on prices, availability, etc., in order to be promptly informed in the event that any changes have occurred. In any case, the change is effective going forward and does not affect orders confirmed by Popup Furniture before it is made. In the event that further approval is required from our side, it should be given, otherwise, regardless of confirmation of the order, it will be considered invalid.
24. Popup Furniture is not responsible for the content and safety of linked sites published on this site. Clicking on such links and using sites to which they refer is done by users of this site entirely at their own risk and responsibility.
25. In the cases where this is necessary, the users of the site undertake to provide correctly and completely the data required by them. Popup Furniture is not responsible for failure to fulfill an order in cases where the user has provided false, incomplete and/or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address.
26. For issues not settled in these general terms and conditions, the General Terms and Conditions for the purchase and sale of goods and services from Popup Furniture furniture stores published on the site, as well as the provisions of the legislation in force in the Republic of Bulgaria, shall apply. All disputes regarding the interpretation and implementation of these general terms and conditions and the interpretation and implementation of contracts for the distance sale of goods ordered on the site will be resolved by agreement, in the event of failure to reach such an agreement and if jurisdiction is not indicated imperatively, the dispute will be referred for resolution by the competent court in the city of Sofia, according to the rules of general jurisdiction under the Code of Criminal Procedure, namely – Sofia District Court or Sofia City Court.
ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU CITIZENS
We hereby inform you that as a consumer, you have the option to contact your local ADR authority in relation to a dispute that you have not been able to resolve directly with Popup Furniture.
What is ARS?
ADR is a procedure for the out-of-court resolution of domestic and cross-border disputes that relate to contractual obligations arising from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of a settlement structure disputes that proposes or enforces a solution or brings the parties together to facilitate an amicable solution.
ADR authorities are extrajudicial structures. An ADR body is a neutral party (eg conciliator, mediator, arbitrator, ombudsman or complaints committee) that Popup Furniture will use to resolve a dispute in the event that the user decides to seek out-of-court resolution of the dispute. The ADR procedure is cheap, easy and quick, and therefore beneficial to both consumers and traders, who can avoid legal costs and lengthy court proceedings.
How can I file a complaint under the ADR procedure?
If you wish to lodge a complaint, please contact your national ADR authority listed below. This ADR authority will also be able to answer any questions you may have related to this process.
General conciliation commission under the Consumer Protection Commission with seat:
Sofia city*
pl. Slaveykov 4 A
Sofia, 1000
Bulgaria
http://www.kzp.bg
*This ADR body is included in the national lists of ADR bodies that meet mandatory quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for Consumers)
Clickherefor the European Commission website for online dispute resolution.